Adobe License Manager (ALM) issues
Adobe License Manager FAQ: Click Here for FAQ
Adobe License Manager (ALM) Support Center: Click Here for Support Center
Click Here for ALM opt-out instructions
- ALM Escalation Process 12/06/06 PDF Escalation Process white paper
- ALM Remediation PDF ALM challenges and solutions
- Understanding e-License Hosting PDF An Overview and Quick Guide for selecting the right option
- Understanding e-License Hosting slides PPT A Captivate movie showing How-To configure the Opt-out installer
Notes:
- Adobe Systems, Inc. shut-off ALM at the server level until January 8th.
- Adobe will develop patches and plans to restart ALM after Jan 8th
- Installing Acrobat between now and January 8th should be the same procedure as before ALM shipped.
- Extra Customer Support personnel are available to handle extra user support incidents due to ALM.
- Adobe Tech Support: 1-800-642-3623
NOTE: The Upgrade Installer cd for Creative Suite 2.3 contains an Acrobat 8 cd with the extra file already included so that
e-licensing is disabled.
Additional Resources:
Solution overview - Learn more about how Adobe License Manager provides a safe and valuable solution for tracking volume licenses: Click Here to view PDF
White paper - Discover how the marketplace is demanding a more effective and efficient way to track and manage licenses as well as the benefits of leveraging e-licenses to achieve this goal. Click Here to view PDF
Technical Brief - Learn about the specifics of the solution from a technical perspective. This in-depth piece explores how ALM works, how it should be implemented for In-House e-license pools, and how its evolution may affect future technology offerings from Adobe. Click Here to view PDF
Install and manage the in-house Adobe License Manager:
Server Tools User Guide - Learn the exact steps and processes necessary to acquire, install and manage the in-house Adobe License Manager software components. Click Here to view PDF
last update: 12/20/06 MRT
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