Novell, Inc. - Academic License Agreement
MnSCU- Academic License Agreement number: 180089
- SuSE Linux Enterprise Server 9 OES Code Usage (.pdf)
- Novell products licensed under MnSCU ALA
- Novell Products - Support Life Cycle
- Upgrade Gadget
- Sign-in to the Novell Customer Care Portal
- How to report a Novell product defect to Novell, Inc.
Media fullfillment:
All media will be fulfilled via download from the Web.
Permissions for the Novell Customer Care Portal are based on your e-mail address. Contact Mark Thomas to grant permission to your e-mail address.
Sign-in to the Novell Customer Care Portal
Help Desk for Customer Care portal questions:
Jarom Echols
e-mail: jechols@novell.com
phone: 801- 861- 3416
Novell Premium Support available through MHEC:
MHEC Midwest Higher Education Collaborative provides Novell Premium Support incidents to MnSCU Novell ALA campuses, on a pay-as-you-go basis.
See the MHEC Premium Support Service Pages for full information.
NOTE** Premium Incident costs via MHEC increased from $450 to $500, effective August 1, 2007.
Apply for new Premium Support PIN Numbers:
To request a Premium Support Pin Numbers, send e-mail to Rob Trembath robt@mhec.org
Include the following information in your e-mail:
Institution, Phone, Fax, e-mail, Department, Address; City-State-Zip
MHEC Contact:
Rob Trembath
Program Officer / In-House Counsel
E-mail:robt@mhec.org
Phone: 612-624-1812
Fax:612-626-8290
Or Kristen Coffman at MHEC can help get you a PIN
Kristin M. Coffman, Business Manager
Midwestern Higher Education Compact (MHEC)
1300 South Second Street, Suite 130
Minneapolis, MN 55454-1079
(d) 612-626-5482
(p) 612-626-8288
(f) 612-626-8290
Additional product licensing and media fullfillment:
Question:
What Novell program provides the highest discounts for purchasing software products that were not included on the MnSCU ALA.
Answer:
The Novell VLA program provides a 50% Educational discount.
Products can be ordered under the VLA either with or without software upgrade protection.
VLA Part numbers for education can be found in the Level 9 column of the VLA price list.
Download the current VLA price list from:
http://www.novell.com/licensing/price.html
Send VLA Purchase orders to:
Lori Taylor, Novell Utah
LTaylor@novell.com
Phone: 801-861-8464
Product Documentation:
Novell manuals are available on-line at www.novell.com/documentation/
MnSCU Contacts:
Mark R. Thomas
Emerging Technology Architect
Phone: 507.389.6915
Fax: 507.389.2845
E-mail: mark.thomas@so.mnscu.edu
Novell Contacts:
Owen Burritt
Higher Ed. Account Exec.
Phone: 847.956.3543
E-mail:oburritt@novell.com
Elvy Blandon Inside Sales
E-mail: eblandon@novell.com
Jon Lorton
Category Specialist
ZENworks & Ximian, and Linux Desktops
E-mail: jlorton@novell.com
Jeff Price
Category Specialist
Netware, Groupwise, BorderManager, Secure Login, Nterprise Linux Services & Suse Linux Server
E-mail: jprice@novell.com
Training & Support Forums:
Date created: February 28, 2000
Last modified: May 23, 2008
Created by: Mark Thomas
