Symantec Agreement 2007-2010
Symantec Agreement 2007-2010
Contract Introduction:
In October 2007, The Office of the Chancellor established a three-year agreement with Symantec, providing Enterprise-class AntiVirus protection for participating colleges and students in the system. Licenses cover desktops, servers, laptops, and e-mail systems, along with student rights.
The agreement also provides special pricing on most Symantec software titles. License coverage, and support will run through September 27th, 2010.
Student Use Implementation:
Symantec does not have a default recommended way to distribute software to students', all we require is that the School does its diligence to let students know about the terms of use before downloading. The terms of use have been included below, but in essence state that students can use the software as long as they are current students of the licensed institution.
1. Distribute via CD or Media. A lot of schools will use this method and have students sign a waiver that they understand that the software is theirs to use while a member of the licensed institution before they receive a CD.
2. Distribute via the Web: This is typically how most colleges distribute the software. When students are on the intranet, they can go to a specific site for the software download. By having it on the intranet, there's some assurance that the distribution will only go to those on campus. Additionally, by using the web, the school can post the terms on the website pre download.
3. Another way is to use access control software that forces students to have an AntiVirus program on their machine before they access the network. Symantec has a solution for this that can be added on, and can be purchased through the SHI-CIC/MNSCU Agreement. By default, Symantec Endpoint Protection is a Network Access Control client and can be used with Symantec Network Access Control solution.
Terms of student use:
Licensee allow Full-Time Equivalent Students to use a copy of the Software on their personal computers at no additional charge to the student. Licensee will assume responsibly for student's agreement to use the Software under the terms and conditions of the Symantec in-box license agreement and for limiting availability of the Software to Full-Time Equivalent Students only. In addition, Licensee will use reasonable efforts to see that students who are no longer registered students agree to remove the copy of the Software from their personal computers.
Support:
Symantec has assigned essential support contacts for each campus. Support instructions were e-mailed to each support contact. If you did not recieve your campus support entitlement, please contact your Syamantec Account Manager, Rob Wille.
You will also have access to mySupport, which is a support portal you can use to initiate and track cases. This is a great resource for those to use that are not listed as designated contacts as they will be able create and track support cases there.
Support Portal: http://mysupport.symantec.com
Symantec RightNow Portal: http://symantec.custhelp.com
To contact Symantec United States by Phone 24*7*365: 800 342 0652
Support Fundamentals:
Everything you need to know about obtaining Technical Support from Symantec Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from you Symantec technology investments.
Key resources can be found on the link below:
http://www.symantec.com/business/support/support_policies.jsp
Download Information:
Product downloads are available through the Symantec Fileconnect Portal. The serial numbers listed below provide access to the following product downloads.
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Symantec Endpoint Protection 11.0
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Symantec AV Corporation Edition 10.2 or less
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Symantec Mail Security for SMTP
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Symantec Mail Security for Exchange
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Symantec Mail Security for Lotus
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Symantec AntiVirus for Mac
Download Site: http://fileconnect.symantec.com
License File Information:
For Symantec products that require a license file, these files have been posted and can be imported into your Symantec product today. Once imported, the content and license date will be valid through 2010.
Symantec Contacts:
Symantec Enterprise Customer Service: 800-721-3934
Symantec Enterprise Licensing: 888-727-8671
Rob Wille
Minnesota Public Sector Account Manager
Symantec Corporation
Office: 888-635-5550 x8145
Fax: 503-614-2230
Direct Dial: 503-617-8145
Email: rob_wille@symantec.com
Reseller Contact Information:
SHI Education Sales Team:
Renee Yohannan
Minnesota Academic Account Manager
Phone: 800-527-6389 x8748
Fax: 732-868-8749
E-mail: Renee_Yohannan@shi.com
MnSCU contact:
Mark R. Thomas
Emerging Technology & Software Contracts
Phone: 507.389.6915
Fax: 507.389.2845
E-mail: mark.thomas@so.mnscu.edu
Date created: October 05, 2007
Last modified: March 3, 2009
created by: MRT
